Error codes for card top-up

This occurs when the transaction involves a potential security risk.
It may also indicate that the payment channel is currently unavailable.

For more information, please contact Customer Support.

Coda’s attempt to process the charge with the payment provider failed due to a general error reported by the provider.

The payment provider could not verify any details in the transaction request from Coda.

• Your bank or card provider declined the transaction.

Please take note of the following recommendations when purchasing on Codashop Laos:

• Ensure you are not using a VPN during your transaction.

• Only Laos-issued cards can be used on Codashop Laos. Transactions can only be completed while you are physically in Laos.

• Double-check all your card details: card number, expiry date, CVC, and OTP received.

• If you attempt too many times, your card will be automatically blocked due to risk prevention. Please try again the next day.

• Try clearing your browser cookies before attempting again.

You should not be charged for failed transactions. If you have concerns, please contact your bank or card provider.

Additionally, you can also contact us for further assistance using this link. Please provide the following information:

• Phone number used during the purchase

• Last 4 digits of your card

• Email address used during the purchase

• Product name purchased

• Proof of payment receipt

This error occurs when the card used has insufficient funds or has reached its limit.

This error occurs when the payment did not pass security verification.

Please contact Customer Support and provide the following details:

• Last 4 digits of your card

• Country where your card was issued

• Country of the Codashop site where you attempted the purchase