First of all, we are sorry that you are experiencing this issue. The reason you have not received the product may be due to two main causes:
Cause 1:
You have successfully completed the payment and received a notification via email or SMS from Codashop stating that your order was successful, but you still have not received the product. This may be due to a system error.
But don’t worry—we have a record of your purchase and will help resolve the issue by immediately contacting the game or app provider.
Cause 2:
You have successfully completed the payment and received a notification via email or SMS from Codashop stating that your order has expired and was not successful. In this case, there may have been a connection problem between the payment channel and Codashop, which caused the deduction from your account.
But don’t worry—we have a record of your purchase and will help resolve the issue by contacting the payment channel to investigate.
Please contact our customer service here and provide the details of your purchase as follows:
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Phone number or last 4 digits of your credit card
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The email you used when placing the order
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Date and time of purchase
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Order number (you can check this in the email from Codashop)
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Purchase amount
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Screenshot of payment receipt
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Screenshot of game ID
Once you provide the above details, we will check for you immediately.
Thank you!