If you experience an issue or receive an error code while making a purchase, you can check the cause and solution below:
| Error | Cause | Solution |
| 210 | You canceled the purchase yourself. |
Simply try to place the order again and complete the process. |
| 213 | You entered the OTP too late or outside the required time. | After entering your phone number and clicking continue, you will receive a verification code (OTP) via SMS. You must enter it correctly and within the specified time. |
| 222 | You entered the OTP incorrectly multiple times in a row. |
You must enter the OTP correctly and within the specified time. |
| 227 | The price or item is not yet available for purchase on Codashop. | Please try again later or select another price option. |
| 232 | You attempted multiple purchases without entering the OTP, so the previous order was canceled. |
After entering your phone number and clicking continue, you will receive an OTP via SMS. Enter it correctly and within the specified time. |
| 240 | You entered the phone number prefix incorrectly. |
When entering your phone number, you must add “20” first, followed by your number. Example: 2051234567, 2071234567, 2091234567 |
| 405 | You selected the wrong mobile network provider. |
Example: If your phone number starts with 9, you must select Unitel. Enter your number with “20” in front, e.g. 2091234567. |
| 407 | A technical error occurred. | Please contact our customer service team. |
| 414 | Your phone balance is insufficient. | Please check your phone balance again. |
| 415 | You exceeded the daily or monthly purchase limit set by your mobile network provider. |
Your order was not completed, and no money has been deducted. We recommend trying again after 24 hours or 30 days, or use another phone number to top up. |
| 418 | Postpaid phone numbers cannot be used for purchases. |
Your order was not completed, and no money has been deducted. Please use a prepaid number instead. |
| 704 |
Your order was declined by your bank or credit card provider. |
1. Check that you entered the account number, expiry date, CVC code, or OTP correctly. 2. If you are using a VPN during the transaction, the purchase will fail. 3. Credit cards can only be used for up to 4 transactions per hour. If you already completed 4 purchases, please try again after 1 hour. 4. The credit card must be issued and usable in Laos only. Purchases from outside Laos cannot be made on Codashop Laos. |
Recommendations for customers encountering errors during purchases
To confirm whether your phone balance or bank account has been deducted:
-
Dial *122* and call (for payments made via phone credit).
-
Check your transaction history in your banking app (for credit card payments).
Please contact us here if you need further assistance or have any additional questions.
We are happy to help you.
🙏 Thank you very much.